We're Here to Help
Get the support you need to make the most of Billiq. Our team is ready to assist you every step of the way.
How Can We Help You?
Help Center
Browse our knowledge base for answers to common questions
Email Support
Send us an email and we'll get back to you within 24 hours
Live Chat
Chat with our support team in real-time during business hours
Phone Support
Call us directly for urgent issues and priority support
Self-Help Resources
Find answers quickly with our comprehensive resources designed to help you master Billiq.
Frequently Asked Questions
Quick answers to the most common questions about using Billiq.
How do I create my first invoice?
To create your first invoice, log into your Billiq account, navigate to the 'Invoices' section, and click on the 'Create New Invoice' button. Follow the guided process to add client details, line items, and payment terms before finalizing and sending.
How can I set up recurring billing?
Setting up recurring billing is simple. Go to the 'Recurring' section in your dashboard, click 'Create Recurring Profile', select a client, define the billing schedule (weekly, monthly, etc.), add line items, and save. Billiq will automatically generate and send invoices based on your schedule.
What payment methods are supported?
Billiq supports various payment methods including credit/debit cards (Visa, Mastercard, American Express), ACH bank transfers, PayPal, and bank wires. You can configure which payment methods to accept in your account settings under 'Payment Options'.
How do I connect my accounting software?
To connect your accounting software, go to 'Settings' > 'Integrations', and select your accounting platform from the list (QuickBooks, Xero, etc.). Follow the authorization steps to establish the connection. Once connected, you can configure sync settings for invoices, payments, and clients.
Can I customize invoice templates?
Yes, Billiq offers extensive invoice customization. Navigate to 'Settings' > 'Invoice Templates' to access the template editor. You can upload your logo, change colors, adjust layouts, and add custom fields. You can create multiple templates for different types of services or clients.
How do I add team members to my account?
To add team members, go to 'Settings' > 'Team Members' and click 'Invite Team Member'. Enter their email address, select their role (Admin, Manager, Accountant, etc.), and customize their permissions if needed. They'll receive an email invitation to join your Billiq account.
Still Need Help?
Our support team is ready to assist you with any questions about Billiq.